![]() This could include finance, IT, and operations teams. But think about other teams that use a address and handle emails and requests. Your customer support team is guaranteed to benefit from a shared mailbox. So while multiple teams are the most popular reason for multiple mailboxes, the use cases can extend to more granular instances. Examples of this include returns, and customer feedback. At Help Scout, our Content team has two separate mailboxes for our blog and In the Works publication. For example, you could leverage mailboxes for: And while this is a great starting point, the use cases for shared mailboxes expand beyond teams. When deciding how many mailboxes you need, most people think about how many teams need a shared inbox. Workflows: Automation that takes care of repetitive tasks using if/then logic Tagging: Tag customer conversations to automate workflows, categorize types of requests, and create detailed reports Saved replies: Searchable library of answers to frequently asked questions Private notes: Send teammates notes on conversations to collaborate on problems Mailboxes in every plan include features such as:Īssignments: Assign emails to individuals or teams Mailboxes bring your team’s email into a shared inbox, making it easy to collaborate, answer emails faster, and provide personalized support. In this section, we’ll dive into the main feature differences between the Standard and Plus pricing plans: Mailboxes □ ![]() What are the main differences between Standard and Plus plans? If you need a large number of team members or teams using Help Scout or have numerous projects that would benefit from a shared inbox and advanced user permissions-Plus is the plan for you. This is powered by custom fields, giving you the power to collect essential data for your business to track and measure key metrics that matter to your business. The Plus plan is built for scaling teams who need advanced reporting that can be customized based on business needs. If you have a small number of team members or teams that would benefit from a shared inbox -Standard is likely best for you. Help Scout’s out-of-box reports provide the required insights into key metrics, and basic user permissions are sufficient to get your team up and running. ![]() Standard is perfect for small teams with simple processes. Plus is $40 USD per user per month billed annually. ![]() Standard is $20 USD per user per month billed annually. Annual and monthly subscription plans are available-businesses save 20% if annual billing is selected. Help Scout’s pricing uses a subscription model and charges per user. No need to worry we’ve created this post to help you understand the differences between Help Scout’s Standard and Plus pricing plans and which package is best suited for your business. Knowing exactly when an email is read, how long the person chooses to wait before replying, who all have read it (if it’s a group email) and more is very useful.Exploring Help Scout but wondering how much it costs and what’s included? Or perhaps you’re evaluating whether or not you should upgrade your account from Standard to Plus. It might look a bit too creepy at first, but it gives you, the sender, the power you’re going to love to have. This is quickly becoming a must-have feature for every email user. But I wasn’t able to get links working using Markdown syntax. The extension supports basic Markdown features like headings, bold, italic and lists. If you’re writing a long email, you’re going to love the fact that you can finally write in Markdown in Gmail. Let’s see what all it can do and why you might want to use it. You log in to Gmail and give the extension access (without providing your password), and the extension adds a plethora of features directly in the Gmail web interface. It’s a Chrome extension that works via Gmail’s authorization feature. It’s an integrated solution that’s going to make many standalone extensions and services redundant. Want a better scheduling feature? Try one of the hundreds of calendar apps out there. Want to send a survey to your readers? Try Google Forms or Typeform. Want to track read emails? Install Mailtrack. If you want to do more, you need to hunt for other services that plug into Gmail. The Gmail’s web app is really bare-bones ( Inbox is trying to make it a bit better).
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